We met with the Northern Trust SVP of Product to hear about a digital challenge for their business: Fees, and specifically, the myriad of places across their ecosystem where fees content is published upstream, and how clients see and understand bank fees content downstream.

We’re creating a proposed for a small, sharp, pilot engagement and team for Q1 2023.

A Product Manager, an Experience Lead and a CD, with expertise in current/future state process mapping, service blueprinting, personas and journeys.

We’ll identify the dozens of places fees content lives today (and how it’s published) and provide a plan to systematize and digitize and move away from high-error-rate manual processes, as well as a single, simple digital dashboard-view for clients.